Shipping Policy

 United States of America

Free Shipping:
Enjoy free standard shipping on all orders. Our shipping process is straightforward:

  • Processing Time: All orders are processed within 1-2 business days.
  • Shipping Time: Once processed, the delivery time ranges from 7-14 business days depending on your location and the efficiency of your local postal service.
  • Carriers: We use USPS, YunExpress, and Yanwen to ensure your order arrives safely.

Priority Processing + Insured Shipping:
For a nominal fee of $4.95 USD, opt for our priority processing and insured shipping option. This service includes:

  • Processing Time: All orders are processed within 1 business day.
  • Priority Processing: Your order will be processed on the same day if placed before 12 PM EST, or the next business day if placed after.
  • Insured Shipping: Your order is insured against loss or damage.
  • Shipping Time: Delivery times are expedited to 5-10 business days after processing.
  • Carriers: We use USPS, YunExpress, and Yanwen to ensure your order arrives safely.


     Canada

    Free Shipping:
    Enjoy free standard shipping on all orders. Delivery times range from 7-14 business days.

    • Processing Time: All orders are processed within 1-2 business days.
    • Shipping Time: Once processed, the delivery time ranges from 7-14 business days depending on your location and the efficiency of your local postal service.
    • Carriers: We use Canada Post, YunExpress, and Yanwen to ensure your order arrives safely.

    Priority Processing + Insured Shipping:
    For a nominal fee of $6.82 CAD, opt for our priority processing and insured shipping to expedite your order:

    • Processing Time: All orders are processed within 1 business day.
    • Priority Processing: Your order will be processed on the same day if placed before 12 PM EST, or the next business day if placed after.
    • Insured Shipping: Your order is insured against loss or damage.
    • Shipping Time: Delivery times are expedited to 5-10 business days after processing.
    • Carriers: We use Canada Post, YunExpress, and Yanwen to ensure your order arrives safely.

     

      Order Tracking:

      • You will receive an email with a tracking number as soon as your order is dispatched. Please note that the tracking number can take 24-48 hours to update in the system.
      • Track your order here.

       

      Need Help?

      • If your order hasn’t received a tracking update in a while, it may be due to a courier error but is likely to be delivered within the stated shipping times.
      • If your order exceeds the expected delivery window, or if you require assistance, please contact us at hello@vision-beam.com.


      Shipping Restrictions:

      Currently, we do not ship to Alaska or Hawaii due to extended delivery times and increased risks of package loss, which can compromise the quality of our service. We are continuously working on expanding our delivery options to include more areas while ensuring the highest level of customer satisfaction.

       

      Additional Information:

      • Cut-Off Time for Orders: Orders must be placed by 12 PM EST for same-day priority processing. Orders placed after this time will be processed the next business day.

      • Holiday Periods: During holiday periods—such as national holidays or other major holidays—delivery times may vary. We recommend placing your orders in advance to account for possible delays. This ensures your order arrives on time.

      • Shipping Delays: While we strive to maintain regular shipping times, delays may occur due to weather conditions, postal delays, or other unforeseen circumstances. We appreciate your patience during these times.

      • Changes to Orders: Please ensure the accuracy of your order at the time of purchase. Once an order is in transit, it cannot be canceled or modified. If you are not satisfied with your purchase upon receipt, our 60-day return policy applies.